This Privacy Policy explains how LeanKaizen Global ("we," "us," or "our") collects, uses, stores, and protects your personal data when you use ProcessAI, our AI-powered process optimization platform. This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Data Fiduciary Information
- Company Name: LeanKaizen Global
- Application: ProcessAI
- Website: https://processai.base44.app
- Support Email: support@leankaizenglobal.com
- Billing Email: accounts@leankaizenglobal.com
- Grievance Officer: LeanKaizen Global Team
2. Personal Data We Collect
We collect the following categories of personal data:
- Identity Data: Full name, email address
- Account Data: Login credentials, user preferences
- Subscription Data: Plan type, billing history, usage statistics
- Process Data: Process descriptions, uploaded files (videos, images, documents) for analysis
- Technical Data: IP address, browser type, device information, access logs
3. Purpose of Data Processing
We process your personal data for the following purposes:
- To provide and maintain ProcessAI services
- To manage your subscription and billing
- To perform AI-powered process analysis
- To communicate service updates and support
- To comply with legal obligations
- To improve our services and user experience
4. Legal Basis for Processing
We process your data based on:
- Consent: Your explicit consent at signup and for optional communications
- Contract: Necessary for providing subscribed services
- Legal Obligation: Compliance with applicable laws including tax and billing requirements
- Legitimate Interest: Service improvement and security
5. Data Retention
- Active Account Data: Retained while your account is active
- Deleted Account Data: Purged within 7 days of deletion request
- Billing Records: Retained for 6 years (statutory requirement)
- Login Logs: 90-180 days
- AI Interaction Data: 30-90 days
6. Your Rights Under DPDP Act, 2023
As a Data Principal, you have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Data Portability: Download your data in a portable format
- Withdraw Consent: Withdraw consent at any time
- Grievance Redressal: File a complaint with our Grievance Officer
7. Data Security
We implement appropriate security measures including:
- HTTPS encryption for all data transmission
- Secure password hashing
- Role-based access controls
- No storage of sensitive payment data (handled by payment processors)
- Regular security audits
8. Third-Party Sharing
We may share your data with:
- Payment Processors: Razorpay/Stripe for payment processing
- Cloud Infrastructure: For hosting and data storage
- AI Services: For process analysis (data is anonymized where possible)
We do not sell your personal data to third parties.
9. Contact Information
For privacy-related inquiries or to exercise your rights:
- Email: support@leankaizenglobal.com
- Grievance Officer: LeanKaizen Global Team
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the application. Continued use of ProcessAI after such changes constitutes acceptance of the updated policy.