Refund & Cancellation Policy

ProcessAI – Refund & Cancellation Policy

Effective Date: November 27, 2025 | Last Updated: November 27, 2025

This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for ProcessAI subscriptions operated by LeanKaizen Global.

1. Free Trial

  • The free trial is complimentary and requires no payment
  • No refund is applicable for free trials
  • Trial accounts are automatically deactivated upon expiry

2. Paid Subscriptions

2.1 Monthly Subscriptions

  • Billed monthly in advance
  • Can be cancelled anytime before the next billing cycle
  • Access continues until the end of the paid period
  • No prorated refunds for partial months

2.2 Yearly Subscriptions

  • Billed annually in advance
  • Can be cancelled anytime; access continues until year-end
  • Refunds considered only within 7 days of purchase if unused

3. Refund Eligibility

Refunds may be considered in the following cases:

  • Technical Issues: If service was unavailable for extended periods due to our fault
  • Duplicate Payments: Accidental duplicate charges will be refunded in full
  • 7-Day Window: Yearly plans may be refunded within 7 days if no analyses performed

4. Non-Refundable Cases

Refunds will NOT be provided for:

  • Change of mind after using the service
  • Partial usage of subscription period
  • Failure to cancel before auto-renewal
  • Violation of Terms of Use leading to account suspension
  • Dissatisfaction with AI-generated analysis results

5. How to Cancel

  1. Log in to your ProcessAI account
  2. Go to Account Settings
  3. Click on "Delete My Account" or contact support
  4. Confirm cancellation

Alternatively, email us at support@leankaizenglobal.com with your cancellation request.

6. Refund Process

  • Submit refund request to support@leankaizenglobal.com
  • Include your registered email, subscription details, and reason
  • Requests are reviewed within 5 business days
  • Approved refunds are processed within 7-10 business days
  • Refunds are credited to the original payment method

7. Enterprise Plans

Enterprise plan refunds and cancellations are governed by individual contract terms. Please refer to your service agreement or contact us directly.

8. Contact for Billing

  • Billing Email: accounts@leankaizenglobal.com
  • Support Email: support@leankaizenglobal.com
  • Company: LeanKaizen Global